5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard businesses are capable of supplying the support that property managers want, but too often do not due to a lack of continuing quality management processes.
Security guard businesses are unlike any vendor a home supervisor usually hires. If you employ a painter, you can see whether or not they are doing their tasks by looking at the walls. But when you employ a security guard company, how often can you see if the guard organization is performing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your defenses. In the majority of instances they probably are, but it’s important to employ a method of verification and quality management to ensure that problems associated with the deficiency of performing these tasks don’t start to happen.
In this guide we will discuss five (5) simple steps to improving your security guard service and attaining what you imagine as your perfect key holding london.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined level of training before they could start working as security guards. If your condition is among these states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security company and ask yourself does it look adequate.
It is also the security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent way to screen if the guard is a good match for your house is to perform a short”interview” to get a sense of the guard and to explain your expectations. This first conversation can tell you a good deal on what to expect from that shield and it provides you an opportunity to ask another shield if you feel it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces each shield to the company itself, in many circumstances the shield’s orientation to his delegated land is not as complete. We predict the orientation for the delegated land”Website Specific Training”. Find out what your website specific training resembles:
• Can it happen at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security firm double bank?
• How thoroughly are your article requests explained?
Determine the answer to every one of these questions and be sure they fit with what you believe is sufficient. You should even consider sitting in on your security guard business’s orientation and also your website specific training to acquire an understanding of what goes on preparing a shield to operate in your property.
Guard supervision is among the main factors of very good security guard support. When security businesses provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their work is not significant and they start to find themselves as not as a region of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how can your security guard firm remotely supervise its guards? Outside the normal security firm field manager spot checks, the two methods of remote oversight that prove most effective are: Officer Check-Ins
In case your guards are required to make rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re in your property. These monitoring systems permit the security guard company to track the log and time the activity of these guards while they’re making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the security guard company provides a way of making sure each guard is safe and alert. By having guards check-in frequently with the security guard company, at least each 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are always good ways of finding out just what is happening with your security as you aren’t there. During these inspections, be sure that you ask your security guards questions regarding their duties and responsibilities to ensure they know their tasks. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security consultant be sure the consultant is not really a security guard company. If so, your audit is guaranteed to develop problems with your current security guard company.